Too much tribal knowledge, silos, and “that’s not really my job” at your organization?
Many organizations are realizing that work is not done consistently, and employees do not exactly know what they are supposed to do. This manifests itself in costly mistakes, time spent on proposals that don’t gain any traction, wasted opportunities, and scrambling when an actual issue arises.
If an organization wants to remain competitive in the digitally changing landscape, a mindset of documentation and continuous improvement must be adopted. The trend in North America is to bring in consultants to help document how the organization runs, in order to break down internal barriers and improve the consistency of the work.